Leadership Is Not About the Title: It’s About the People You Develop
A reflective guide on authentic leadership in hospitality, emphasizing that true success is measured by the people you help develo…
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FOUNDER TO THE PROFILE
National Account Manager, Aramark Workplace Experience Group
“I attribute my success to the people who have invested in me, a commitment to continuous learning, and a passion for developing others. I’ve been fortunate to have mentors, leaders, colleagues, and family members who believed in me, challenged me, and pushed me outside my comfort zone. They taught me that success is rarely achieved alone. Even after more than two decades in hospitality, I still believe in having a student mentality. There is always something new to learn and always an opportunity to become better. Most importantly, I measure success by the people I help develop. Titles and accomplishments are meaningful, but seeing someone you’ve coached gain confidence, earn a promotion, or become a leader is even more rewarding. Ultimately, my success comes down to relationships, hard work, humility, consistency, and never becoming complacent. I want to keep growing while helping the people around me grow as well.”
IN HIS OWN WORDS
I attribute my success to the people who have invested in me, a commitment to continuous learning, and a passion for developing others.
I’ve been fortunate to have mentors, leaders, colleagues, and family members who believed in me, challenged me, and pushed me outside my comfort zone. They taught me that success is rarely achieved alone.
Even after more than two decades in hospitality, I still believe in having a student mentality. There is always something new to learn and always an opportunity to become better.
Most importantly, I measure success by the people I help develop. Titles and accomplishments are meaningful, but seeing someone you’ve coached gain confidence, earn a promotion, or become a leader is even more rewarding.
Ultimately, my success comes down to relationships, hard work, humility, consistency, and never becoming complacent. I want to keep growing while helping the people around me grow as well.
The best career advice I’ve ever received was, “Never stop being a student.”
No matter what title you earn or how much experience you gain, there is always something you can learn from the people around you. Some of the most valuable lessons in my career have come from mentors and senior leaders, but just as many have come from the employees working beside me every day.
That advice has taught me to stay humble, ask questions, listen to feedback, and never become too comfortable with where I am. Every new position, challenge, success, and even failure is an opportunity to grow.
I’ve also learned that as you advance in your career, success becomes less about what you accomplish individually and more about how many people you help succeed along the way. That’s something I try to carry with me every day: keep learning, keep growing, and when you gain knowledge or opportunity, reach back and help someone else move forward too.
My advice to young men entering the hospitality and food service industry would be to stay humble, work hard, learn every part of the business, and never underestimate the importance of how you treat people.
Hospitality is a people business. You can learn financials, systems, operations, and processes, but your ability to communicate, build relationships, earn trust, and lead people will ultimately separate you from others.
I would also tell them not to chase titles too quickly. Chase knowledge, experience, and responsibility. Volunteer for the difficult assignments. Learn the jobs that nobody else wants to learn. Ask questions. Find great mentors, accept constructive feedback, and become comfortable being uncomfortable. Some of the biggest growth opportunities in my career came from situations that challenged me the most.
Most importantly, take care of your people. Recognize their hard work, hold them accountable, invest in their development, and give them opportunities to grow. Leadership isn't about having all the answers or being the most important person in the room. It's about creating an environment where other people can succeed.
If you remain coachable, dependable, and willing to outwork yesterday's version of yourself, the opportunities will come. And when they do, never forget the people who helped you get there—and make sure you're doing the same for the next person coming behind you.
My advice to young men entering the hospitality and food service industry would be to stay humble, work hard, learn every part of the business, and never underestimate the importance of how you treat people.
Hospitality is a people business. You can learn financials, systems, operations, and processes, but your ability to communicate, build relationships, earn trust, and lead people will ultimately separate you from others.
I would also tell them not to chase titles too quickly. Chase knowledge, experience, and responsibility. Volunteer for the difficult assignments. Learn the jobs that nobody else wants to learn. Ask questions. Find great mentors, accept constructive feedback, and become comfortable being uncomfortable. Some of the biggest growth opportunities in my career came from situations that challenged me the most.
Most importantly, take care of your people. Recognize their hard work, hold them accountable, invest in their development, and give them opportunities to grow. Leadership isn't about having all the answers or being the most important person in the room. It's about creating an environment where other people can succeed.
If you remain coachable, dependable, and willing to outwork yesterday's version of yourself, the opportunities will come. And when they do, never forget the people who helped you get there—and make sure you're doing the same for the next person coming behind you.
The values that are most important to me are integrity, accountability, humility, family, and service to others.
Integrity comes first because I believe your character is defined by what you do when no one is watching. Whether in my professional or personal life, I try to be someone whose word means something and someone others can trust.
Accountability is equally important. I believe in taking ownership of my decisions, learning from my mistakes, and holding myself to the same standards I expect from the people I lead. At the same time, humility reminds me that I will never have all the answers. I want to remain approachable, coachable, and willing to learn regardless of my position or title.
Family is also incredibly important to me. My career accomplishments mean much more because of the people I am able to share them with. My family has supported me through the long hours, sacrifices, challenges, and opportunities that have shaped my career, and that keeps me grounded.
Finally, I believe strongly in serving and developing others. Leadership is an opportunity to positively impact people's lives. If I can help someone recognize their potential, build confidence, advance their career, or simply have a better day because of the way I treated them, I consider that meaningful.
At the end of the day, I want my legacy to be about more than the positions I've held or the results I've achieved. I want to be remembered for how I treated people, the relationships I built, and the people I helped become successful along the way.
PERSPECTIVES
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